Returns + Exchanges

Thank you for shopping with us at our company. We strive to ensure our customers are fully satisfied with their purchases. If you are not entirely satisfied with your order, we’re here to help!

Returns

Eligibility for Returns

You may return items purchased from our companyunder the following conditions:

• The return request is made within 30 days of receiving the item.
• The item is unused, unworn, and in its original condition, including tags, packaging, and accessories.
• Proof of purchase (e.g., order confirmation or receipt) is provided.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items.
• Gift cards.
• Perishable goods (if applicable).
• Customized or personalized products.

How to Initiate a Return

1. Contact our support team at 📧 info@ourcompany.us or 📞 302 601 0424 with your order details.
2. Once your return is approved, you will receive instructions on how to ship the item back to us.
3. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).

Exchanges

Eligibility for Exchanges

Exchanges are allowed for:

• Size or color adjustments.
• Defective or damaged items received.

How to Request an Exchange

1. Reach out to us at 📧 info@ourcompany.us with details about your exchange request.
2. Once approved, ship the item back to us in its original condition.
3. Upon receipt, we will process your exchange and ship the replacement item.

Refunds

When Will I Receive My Refund?

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.

Partial Refunds

Partial refunds may be issued for items that:

• Show signs of use or wear.
• Are missing parts or original packaging.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at 📧 info@ourcompany.us or 📞 302 601 0424. We will resolve the issue promptly by providing a replacement or a full refund.

Contact Us

For questions or assistance regarding returns and exchanges, feel free to reach out:

• Email: info@ourcompany.us
• Phone: 302 601 0424

Thank you for choosing our company. Your satisfaction is our priority!